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To report any warranty issues please contact our tech support team via telephone or online via the link below:

Contact Tel: 020 3968 6866 Monday to Friday, 08:30 to 16:30 GMT/BST

What details do I need to provide to Promethean Technical Customer Support when I contact them?

For Promethean to assist you as quickly as possible, please have the following information to hand:

  • The postcode of your organisation, and that of the site where the product is installed.
  • The serial number of your product, and whether you have registered it in the Registration Portal.
  • Your ActivCare Account Number.
  • The operating system e.g. Windows 10 or macOS 11.2.1.
  • The firmware version.
  • The ActivDriver version.
  • Attach any relevant photos

You will be given a case reference number should you need to contact Promethean again.

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Warranty Information

View warranty information for Promethean products

Promethean Support Form